Activation and deactivation troubleshooting.

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Adobe acrobat xi pro disable registration free download.Activation and deactivation troubleshooting

 

For most apps, the process is straightforward and happens automatically when you sign in. Note: Having activation issues with a Creative Cloud app or service?

See Troubleshoot Creative Cloud activation errors. An inaccurate computer system clock can cause activation problems. Check that your computer's system clock is set to the correct date and time. Make sure that you are connected to the Internet before you try to activate.

If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time.

To install the app on a third computer, you must deactivate the app on one of the first two computers. For detailed instructions, see Activate and deactivate Adobe products. If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store. Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in to activate your Adobe apps. For CS6, CS5. For instructions, see Offline Activation.

This serial number has already been activated on 2 computers. Product activation is required to use this product An Internet connection is required. Please connect to the Internet or adjust your clock and try again. Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.

Note: Having deactivation issues with a Creative Cloud app or service? Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product.

Launch the app and sign in when prompted. Reinstall your app on the same computer on which it was originally installed. Our aging activation servers for earlier versions of Acrobat and Creative Suite CS applications had to be retired.

Without the activation servers, these applications display an activation or connection error when trying to verify a license. For more details, see Activate and deactivate products. If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact Adobe to deactivate the app.

Contact your volume licensing administrator for help. Legal Notices Online Privacy Policy. Activation and deactivation troubleshooting Search. All Apps User Guide. Select an article: Select an article:. On this page Activation issues Deactivation issues. Applies to: All Apps.

Find simple solutions to common activation and deactivation problems. Activation issues. What is activation? Activation connects an app or service to a valid user license. Here are solutions to some common activation problems for non—Creative Cloud products. Is your computer's date and time correct?

Are you connected to the Internet? Is the app installed on too many computers? Need to activate offline? Activation error codes. Here are some common activation error codes and their solutions. For other products, see Resolve connection errors. See Activation errors in Adobe Digital Editions.

Activation was unsuccessful. Manual activation also fails. Set your computer clock to the correct date and time. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again. See Error Launch Creative Suite 5. See Activate and deactivate Adobe products.

You can attempt the process again at the end of the hour period. See Configuration error Creative Cloud. Deactivation issues. What is deactivation? Here are solutions to some common deactivation problems. Did you uninstall your apps without deactivating them? Choose your Product. Acrobat DC. Sign out from the account page. For more information see, Sign out from account page. Acrobat DC perpetual license Launch the app and sign in when prompted. CS6, CS5. Have you lost access to your previous computer?

Deactivate option dimmed or missing? See Activation or connection error CS3, Acrobat 8. See Error: Unable to activate Macromedia products. An Internet connection is not detected. See, Activation Failed Error These errors are due to a read-only SLStore folder.